For Millennials It’s Mobile First

Your analyst might have advised that ”Majority of the Millennials have entered the workforce, which will only augment the power that they endure within the market” Now you might worry about the time available for your brand to evolve customer experience and customer support strategy to tune with the expectations of Millennials. The key perspective is to realize that Millennials have grown up with tech revolution and are far more…

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Millennial Customers : They Adapt Faster, You Should Too !

Often your strategist says,” The always-on, high-tech, and hyper-connected world that Millennials have come of age in has influenced their customer expectations.” And these new customer service expectations are challenging your brand to rethink how to approach this generation. Nabil states,” Having witnessed some of the most striking technological advancements in modern history, millennials have a unique perspective on the way that Customer Experience initiatives should be executed.” Speed, convenience,…

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Virtual Reservation: Adapt Before It’s Too Late

As a restauranteur, the only thing that haunts you is an empty table. You’d grey a hair or two just wondering that it wasn’t just the competition that drove or caused your hotel chain such a nightmare. The hospitality specifically restaurant industry is evolving faster than it has ever been but there is one thing that hasn’t changed. It is “Customer Craves Convenience”. Now you might argue that your chain…

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