BUSINESS PROCESS

Pre Sales

Whatever service or product your company deals with, our expertise can help keep your sales team busy. Our representatives can call potential customers and forward to your sales team only those leads that are interested in your offering. We can save you time and money by keeping your experienced workforce focused on what they do best; closing deals.

Appointment Setting

Whether your business is a healthcare provider, a wellness chain or a professional service provider we can enable your business to capture, track and nurture every caller or lead or account that we connect with. The service has enabled multiple businesses to harness the highest RoI for their marketing spends.

Telesales

A customer centric business needs a deep knowhow of evolving consumer markets. With our core expertise in telemarketing we have evolved cost efficacious models of mass sales to enhance your company's bottom-line. These models implemented by our expert telemarketing team can reduce the cost of new customer acquisition by over 50%.

Order Taking

Dynamic businesses like eCommerce, F&B, Hospitality among others need understanding of the domain to be able to deal with daily, weekly and seasonal variations along with expertise in devising cost effective strategy but with a customer centric approach. The team at Altius uses six sigma methodologies to achieve and constantly evolve your process efficacies.

Customer Support

Our team is trained to handle different types of customer support situations. We implement patience, cognizance and ingeniousness to ascertain customer contentment. We also stay in tune with the evolving communication systems thereby leveraging technology to service customers on multiple platforms such as Social Media, Messaging Apps, Email, Web chat and Calls.

Medical Transcription

We provide medical transcription, medical coding and auto speech recognition services for you to deliver patient care with ease. Our trained resources and operating model are defined to deliver your clinical documentation directly into your EHR system seamlessly.

Customer Satisfaction

We understand the value of customer feedback in order to improve services and enhance business. Allow us to design a comprehensive but tested satisfaction indexing model that will not only help you capture the data from customers through Emails, SMS or Phone Calls but will also present that data to you with a thorough statistical analysis and a plan of action.

Customer Retention

We manage your ongoing customer engagement for brick & mortar businesses to build ever lasting relationships. We also manage customer outreach through outbound campaigns for customers who abandoned their purchase / life-cycle and try to recover them for you.

COLLECTIONS

Our collection team follows the highest standards in the industry and complies with FDCPA and other guidelines. We work through different methods using auto-dialers, emails and phones to reach out to customers and maximise dues recovery. Whether it is annual membership or monthly subscription we manage it all through our Collections service.

COMPLAINT MANAGEMENT

We approach customer complaints with empathy. We believe that they represent an opportunity to improve service and meet their expectations. Our team addresses complaints and efficiently transforms them into customer gratification. Our team & operating models have helped businesses resolve almost all of their customer’s concerns.

TECH SUPPORT

The most insignificant details of technology right from configuration to evaluation of patch level upgrades need expert assistance, being a technology driven organisation we have handled first level resolutions to second level database support to third level embedded testing scenarios. We offer end-to-end tech support for all technology solutions.

Emergency Helpline

We provide / transition emergency helplines manned by our team 24X7 and 365 days of the year. The agents that are used in these profiles are especially trained on how to cope under pressure and stressful environments where they need to think on their feet and provide quick resolutions or take actions.

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